Kipu
EHR and practice management
EMR plus an admissions CRM. Kipu says its CRM turns website form inquiries into tasks; API access is by key, for Kipu clients and developers working with one.
EHR and practice management
Sunwave Health and your treatment center website
EMR, CRM and billing. Sunwave documents a CallTrackingMetrics integration for calls; a website form method is not published.
- Read against the vendor's own pages
- BAA page linked
- Checked October 15, 2026
What it is
A behavioral health platform that combines an EMR, an admissions and referral CRM, and revenue cycle management. Lightning Step and Sunwave Health came together in 2025.
How it connects to a website
- Webhook
Sunwave's knowledge base documents a CallTrackingMetrics (CTM) integration: CTM sends call data to a Sunwave webhook, a notification appears in Sunwave, and accepting it opens the new Opportunity dialog.
- No public integration documented
For website forms, Sunwave does not publish a method. Its homepage lists Salesforce, CTM and others under Platform Integrations.
What KhanWork does with it
- Install CallTrackingMetrics on the website if you use it, so calls carry their campaign source into Sunwave through the integration Sunwave documents.
- Confirm with your Sunwave contact where website form inquiries should land before we build the form, since Sunwave does not publish a web form method.
- Keep caller details and form answers out of analytics.
Setup, as the vendor documents it
- In Sunwave's Phone Setup, map the fields CallTrackingMetrics sends: at a minimum the campaign name, campaign ID and caller number, plus state and city.
- Check the exact field names in CTM under Settings, Webhooks, API Logs, using the JSON of a recent call sent to the Sunwave webhook. Up to 10 custom CTM fields can be mapped, and they show in Sunwave's CRM Calls report.
- Create each campaign in Sunwave and match it to a CTM tracking source with exactly the same name, or add the Sunwave campaign ID to the tracking source's Source Tag.
- In CTM, add the webhooks Sunwave documents for answered, missed and outbound calls, using the callback URL and keys from Sunwave's Phone Setup.
- When a CTM call comes in, Sunwave shows a notification; accepting it opens the new Opportunity dialog.
Source: Sunwave Health knowledge base, CallTrackingMetrics integration. Menus and labels change; follow what you see in your account.
What to watch out for
Where patient details can slip out with Sunwave Health, and what the vendor's own documents say to switch on, switch off or ask for.
CTM fields fill in over time
Sunwave notes that CTM fields fill in over time, so not every attribute may exist when the Sunwave webhook fires. Its fix is delays and triggers that call the webhook later in the call, which also delays the pop-up in Sunwave. Expect blanks on early tests and check again with real calls after launch.
CTM needs its own BAA
Sunwave's agreement does not cover CallTrackingMetrics. CTM's own HIPAA article says HIPAA workflows need a BAA with CTM, a HIPAA-eligible plan and settings such as encrypted recording.
The webhook URL carries your Sunwave keys
Sunwave's setup puts its public and private keys in the CTM callback URL. Treat that URL like a password: keep it with your admin, not in shared documents or screenshots.
Know which platform you are on
Lightning Step's site now says it is part of Sunwave. Confirm which product, contract and BAA your account sits under before anything new is connected.
No published route for web forms
Without a documented method, the easy fallback is emailing form contents to admissions. Do not. Ask Sunwave for its supported route and use that.
Frequently asked questions
Yes, through CallTrackingMetrics. Sunwave documents a CTM integration in which CTM sends each call to a Sunwave webhook, staff accept it in Sunwave and a new Opportunity opens, with the campaign source mapped in Phone Setup.
Sunwave does not publish a method for website forms. We confirm the supported route with your Sunwave contact before we build anything.
Sunwave's site says Lightning Step and Sunwave Health united in 2025, and Lightning Step's site says it is now part of Sunwave.
Sources
- Sunwave Health, homepage (opens in a new tab) (checked )
- Sunwave Health knowledge base, How do I integrate CallTrackingMetrics (CTM) with Sunwave to manage calls? (opens in a new tab) (checked )
- CallTrackingMetrics, Architecting for HIPAA Compliance (opens in a new tab) (checked )
- Lightning Step, homepage (opens in a new tab) (checked )
Not legal advice. This page reports what the vendor publishes. Nothing here implies a partnership with Sunwave Health. Confirm plans and the BAA in writing with the vendor, and let your compliance lead or counsel decide what counts as PHI in your workflows. For the terms, see BAA, PHI, HIPAA and 42 CFR Part 2 in the glossary.
