Kipu
EHR and practice management
EMR plus an admissions CRM. Kipu says its CRM turns website form inquiries into tasks; API access is by key, for Kipu clients and developers working with one.
EHR and practice management
Lightning Step and your treatment center website
EHR, CRM and billing. The CRM lists a web inquiry form and online booking; the published BAA binds it to 42 CFR Part 2.
- Read against the vendor's own pages
- BAA published
- Checked October 15, 2026
What it is
All-in-one EHR, CRM and billing software for behavioral health. Lightning Step's site says it is now part of Sunwave.
How it connects to a website
- No public integration documented
Lightning Step's CRM page lists a Web Inquiry Form, Online Booking, a Salesforce integration and Call Tracking Metrics, but does not document how any of them connects to a website.
What KhanWork does with it
- Place Lightning Step's web inquiry form or booking on the site in the way Lightning Step provides for your account.
- Connect call tracking where Lightning Step supports it. Its CRM page lists Call Tracking Metrics; we confirm the setup with Lightning Step for your account.
- Keep form answers and identifiers out of analytics.
Setup, as the vendor documents it
Lightning Step does not publish setup steps for its web inquiry form, online booking or integrations.
What to watch out for
Where patient details can slip out with Lightning Step, and what the vendor's own documents say to switch on, switch off or ask for.
Lightning Step is now part of Sunwave
Before building anything new, confirm which platform, contract and BAA your account will be on going forward.
Part 2 terms are in the BAA
The published BAA says Lightning Step is fully bound by the Part 2 regulations for substance use disorder records. Anything you connect downstream does not inherit that commitment.
Ask where the inquiry form stores data
The web inquiry form is listed but not documented publicly. Ask whether it is hosted by Lightning Step and covered by your BAA, or whether it posts from your website.
Frequently asked questions
Its CRM page lists a Web Inquiry Form and Online Booking. It does not publish how they connect to a website, so we confirm that with Lightning Step for your account.
Yes. Lightning Step publishes a Business Associate Agreement on its website, and it addresses the Part 2 regulations for substance use disorder records.
Lightning Step's site says it is now part of Sunwave, and Sunwave's site says the two came together in 2025.
Sources
- Lightning Step, homepage (opens in a new tab) (checked )
- Lightning Step, CRM (opens in a new tab) (checked )
- Lightning Step, Business Associate Agreement (opens in a new tab) (checked )
- Sunwave Health, homepage (opens in a new tab) (checked )
Not legal advice. This page reports what the vendor publishes. Nothing here implies a partnership with Lightning Step, now part of Sunwave. Confirm plans and the BAA in writing with the vendor, and let your compliance lead or counsel decide what counts as PHI in your workflows. For the terms, see BAA, PHI, HIPAA and 42 CFR Part 2 in the glossary.
