Birdeye
Reviews and messaging
Review widget and website chat by embed code. Birdeye says a BAA is available and its products support HIPAA compliance.
Reviews and messaging
Podium and your treatment center website
Webchat by code snippet, continuing over text. Podium's terms apply its BAA to covered entities and business associates.
- Read against the vendor's own pages
- BAA published
- Checked October 15, 2026
What it is
A messaging platform whose website chat widget starts conversations that continue by text, alongside reviews and payments.
How it connects to a website
- Embed
Podium's Webchat is a code snippet placed before the closing body tag in your site's footer. For WordPress and Wix, Podium's listings describe a Connect step that opens its Website Tools page.
What KhanWork does with it
- Install the Webchat snippet sitewide and check it on a phone.
- Make the first automatic reply say plainly what happens next, by text, without asking for health details.
- Track chat starts as counts in analytics, never message content.
Setup, as the vendor documents it
- Copy your Webchat code from your Podium account.
- Paste it before the closing body tag in your website's footer, or use Podium's Connect flow for WordPress or Wix.
- Publish, refresh the site and confirm the widget appears.
Source: Podium, How to add a live chat to your website, and its WordPress and Wix Webchat listings. Menus and labels change; follow what you see in your account.
What to watch out for
Where patient details can slip out with Podium, and what the vendor's own documents say to switch on, switch off or ask for.
Webchat becomes text messaging
Podium says customers start conversations on your website and the conversation continues over text. Texts sit on phones other people pick up, so keep templated replies free of health details.
Marketing opt-ins are not care
Podium's WordPress and Wix Webchat listings describe collecting marketing opt-ins to build a subscriber list. Keep promotional consent separate from the admissions conversation.
Confirm the BAA applies to your account
The BAA attaches through the terms for covered entities and business associates. Podium's Webchat product page does not mention healthcare or HIPAA, so confirm with Podium that your account is set up under it.
Frequently asked questions
Podium's terms of service say that if a client is a covered entity or business associate, Podium and the client agree to the terms of Podium's BAA.
As a code snippet placed before the closing body tag in your footer. Podium also has a Connect flow for WordPress and Wix.
Podium says the conversation continues over text, so the first reply should explain that and avoid health details.
Sources
- Podium, Webchat (opens in a new tab) (checked )
- Podium, How to add a live chat to your website (opens in a new tab) (checked )
- Podium, WordPress Webchat (opens in a new tab) (checked )
- Podium, Wix Webchat (opens in a new tab) (checked )
- Podium Legal Center, Terms of Service (opens in a new tab) (checked )
- Podium, API documentation (opens in a new tab) (checked )
Not legal advice. This page reports what the vendor publishes. Nothing here implies a partnership with Podium. Confirm plans and the BAA in writing with the vendor, and let your compliance lead or counsel decide what counts as PHI in your workflows. For the terms, see BAA, PHI, HIPAA and 42 CFR Part 2 in the glossary.
